1. Purpose

We are dedicated to protecting your privacy while accessing this Site. The purpose of this Privacy Policy is to explain what information we collect, why we collect it, and how we use it. This Privacy Policy is also intended to inform you about the rights you have related to your personal information. Please take a moment to review it carefully.

When we refer to “personal information” in this Privacy Policy, we mean any identifiable information related to an individual as defined under applicable State and Federal Laws in the United States of America.

2. Applicability

This Privacy Policy applies to the Sites that include a link to this Privacy Policy. It does not apply to information collected on third-party websites, offline, or on any other websites or applications that do not display a link to this Privacy Policy.

This Privacy Policy also does not apply to protected health information (or “PHI”) governed by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). Please review your health care provider’s HIPAA Notice of Privacy Practices related to the use and disclosure of PHI.

We enter into written business associate agreements with providers to ensure we maintain the privacy and security of PHI we create, receive, maintain, or transmit on behalf of health care providers in accordance with HIPAA and the provider’s HIPAA Notice of Privacy Practices.

This Privacy Policy does not apply to information collected by third-party sites or third-party applications that we may make available through this Site, which have separate and independent privacy policies. We encourage you to review all third-party privacy policies to understand how third parties may collect and use your information.

3. What Information We Collect and How We Collect It

We will collect and use information about you when you access and interact with this Site only as described in this Privacy Policy. This section describes how this Site collects different types of information, in different ways, for various reasons.

• Information Collected Automatically: This Site may collect some information automatically when visiting this Site, via cookies, pixels, third-party tracking technologies, and server logs. Such information may include:
  • What page or service you are viewing or requesting access to.
  • How you move through the Site.
  • How long you view a page or information on that page.
  • The type of browser you use and operating system information.
  • The date and time of your access to this Site.
  • Various other statistics.

  We may use this information to direct and tailor information based on your entry path to this Site and to streamline your access and user experience. We may use web analytics or similar tools for this purpose, but we will not disclose your personal information to any third party for these purposes except as permitted by applicable law.

  For a complete list of the third-party tools used on this Site, please reach out to us at the contact information below. We recommend reading each third party’s privacy policy for more information about how third parties use information.

  MyCareGorithm may also use information automatically collected internally to gain insight into the types of services and products that may be of the most interest to users of this Site, maintain this Site, and develop new functions or products. However, we will never use your personal information to do so, and we will not sell your personal information to third parties unless agreed to in writing by you and authorized by our customers that we are contracted with.

• Information You Choose to Provide: We also collect and use information you choose to provide directly to us by interacting with this Site, such as when you:
  • Submit your information for the purpose of creating or modifying your account or user preferences.
  • Contact us via this Site.
  • Otherwise communicate with us via this Site.

  This may include personal information if you provide it, such as your name, e-mail address, payment information, phone number, postal address, job title, or other information you choose to provide via this Site such as preferred language or the email addresses of your caregiver.

  We may use the information you provide to us as necessary to provide you with the services you have asked us to provide, to respond to your inquiry, and for the other purposes detailed in Section 4 below. To provide you with access to certain areas of this Site, we may require certain information from you. If you choose not to provide such information, you should note that it may affect your use of this Site.

4. Why We Collect Information and How We Use It

We will only collect, process, and use personal information on this Site for the following reasons:

• To provide services to you.
• To provide the services we are contracted to provide to the healthcare system that provides treatment services to you.
• To enroll, register, and administer your account on this Site.
• To fulfill our legitimate interest in improving this Site and to better understand your needs in relation to this Site.
• To allow you to contact us on this Site and to communicate and respond to an inquiry from you.
• Subject to the requirements that apply under applicable law and our contractual requirements with healthcare system customers, to collect and provide deidentified data for clinical research studies and case studies (any deidentified data will be in a manner that does not identify you and only in accordance with HIPAA and our agreements with the healthcare system that provided services to you).
• To maintain the quality of and to improve the use, function, and performance of this Site and its underlying applications (including auditing, monitoring, troubleshooting, testing, support, and system maintenance) and the services we offer to customers.
• To send you surveys or ask you for feedback (unless you opt out).
• To tailor your access to our Site based on your online preferences and regulatory requirements.
• To send you communications about your account, such as:
  • Notifying you of changes to our Terms and Conditions or Privacy Policy.
  • Sending you service-related communications (for example, regarding updates to this Site).
• To investigate security and privacy violations as well as violations of terms of use.
• To comply with our legal obligations and for purposes required or permissible by law.
• To check statistics and track reports of usage related to this Site.

5. Acceptance

By continuing to use this Site, you expressly consent and agree to allow us to collect and use your information as described in this Privacy Policy.

6. Your Choices Online

There are certain choices you have and controls you can use to manage cookies and similar technologies that collect information when interacting with this Site and others. For example, you can:

• Use web browser controls to block cookies.
• Delete cookies.
• Manage your tracking preferences.

You should note, however, that disabling these tools could affect the functionality of this Site and prevent some of the features on this Site from working.

7. How Long We Retain Information

Our retention of information is subject to regulatory and contractual retention requirements. We will only retain your personal information as necessary to:

• Provide services to you.
• Comply with our legal and contractual obligations.

We may also retain information as long as necessary to adequately show that our service obligations were fulfilled.

We may de-identify information and aggregate de-identified information from time-to-time in accordance with applicable law, in a manner wherein it is no longer identifiable and can no longer be associated with you (“De-Identified Information”). Such De-Identified Information is not subject to the retention requirements specified in this Privacy Policy.

However, we will maintain reasonable safeguards and processes consistent with applicable law that prevent the ability to re-identify individuals and any inadvertent disclosure of the De-Identified Information for as long as we retain it.

8. What Information We Disclose

Subject to our contractual and legal obligations:

• We may provide your personal information (if you are a patient or caregiver) to the healthcare system providing services to you that we have contracted with related to your account.
• We may provide information subject to this Privacy Policy to our affiliates, business partners, or service providers where there is a legitimate basis and the disclosure is permitted by applicable law. Access to personal information will be restricted to those individuals and entities who have a requirement to access the information for the purposes described in this Privacy Policy.
• We may share information subject to this Privacy Policy with external third-party service providers such as technical and administrative support, IT service and hosting service providers, document and records management providers, translators, legal counsel, and similar third-party vendors and outsourced service providers when necessary to assist us in providing services, maintaining business operations, providing customer support, and fulfilling regulatory requirements. If we share your personal information with third parties for such purposes, we will ensure we have appropriate written assurances in place to protect the privacy and security of your personal information in accordance with applicable law.
• When permissible or required under applicable law, we may share personal information with regulatory agencies, law enforcement agencies, courts, regulators, government authorities, or other similar legal authorities. We will comply with applicable data privacy and security laws in relation to such disclosures.
• If another entity acquires us or any of our assets, the information described in this Privacy Policy may be transferred to such entity to the extent permissible by law.

We will not sell your personal information or disclose it to third parties for their marketing initiatives.

9. Security

MyCareGorithm employs a wide variety of administrative, physical, and technical safeguards to protect the confidentiality, integrity, and privacy of your personal information. When you provide your personal information to us on this Site, it is encrypted. You can verify this by looking for:

• A closed lock icon at the top or bottom of your web browser.
• "https" at the beginning of the URL address of the web page if you navigated to the Service Portal from a web browser.

We have internal policies and processes directed towards limiting access to your personal information to only those members of the MyCareGorithm team and others who need to know such information to provide the services we are contracted to provide and as described in this Privacy Policy.

Please remember that no method of transmission over the Internet or method of storage can keep your data 100% secure against unauthorized access, use, or disclosure. If you have login credentials to any Site subject to this Privacy Policy, you should:

• Not share those credentials with any other individuals.
• Choose strong passwords and keep your passwords confidential.
• Only access your account from a private location and secure connection where information accessed on this Site cannot easily be seen or accessed by unauthorized parties.

By accessing this Site, you agree to notify MyCareGorithm immediately if you believe that your password for this Site has been compromised or if your account has been accessed by anyone other than you. If that happens, you should also immediately reset your password. We recommend enabling and using multi-factor authentication (MFA) when accessing this Site.

Standard email and text messaging is not secure and can easily be intercepted. You should not use standard email or text messaging to communicate with us where personal information or PHI is involved. Such insecure communications pose a risk to your information, such as misdirected or intercepted messages and disclosures to unauthorized parties. As a result, we do not recommend communicating with us in this fashion when personal information is involved, and if you do, you are accepting these risks.

10. State Law Requirements

The state where you reside may afford additional protection for your personal information. MyCareGorithm will comply with state privacy laws that apply to this Site and will notify you if there is a breach of your personal information in accordance with state laws.

Some states allow residents to submit a Do Not Track request. We do not respond to Do Not Track requests unless required to do so.

For requests or questions about this section, please contact us at:

• Email: compliance.privacy@mycaregorithm.com
• Telephone: The telephone number provided at the end of this Privacy Policy.

11. Only Intended for U.S. Users

This Site is currently only intended for individuals located in the United States. If you access this Site from outside of the United States, you acknowledge that your information may be:

• Stored, maintained, processed, and/or transferred to the United States.

The laws in the United States may be less protective of your information than the privacy laws that apply where you are located. By using this Site, you agree to:

• The transfer of your personal information to the United States.
• The collection and use of your information as described in this Privacy Policy.

12. Children’s Online Privacy Protection Act

This Site is not intended for children. If you become aware that your child has provided us with information on this Site, please contact us immediately.

13. Unsubscribing

If you have provided us with contact information and would like to discontinue receiving communications from us by email, text messaging, and/or newsletters at any time, you may opt-out by:

• Following the opt-out instructions included in the communication.
• Notifying us via the contact information included at the bottom of this Privacy Policy.

If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. We will continue to adhere to this Privacy Policy with respect to any personal information previously collected.

14. Updates & Questions

We may modify this Privacy Policy at any time. All updates will be posted on this Site. You should visit this Privacy Policy frequently to ensure you have the most up-to-date information.

By continuing to use this Site after an update to our Privacy Policy is posted, you are accepting and consenting to our use and disclosure of your information as described in the updated Privacy Policy.

If you have questions or concerns related to this Privacy Policy, please contact us at:

MyCareGorithm
Attn: Privacy Officer
20 Stirling Rd
Watchung, NJ 07069
Email: compliance.privacy@mycaregorithm.com

This Privacy Policy was last updated on November 14, 2024.